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Hiv Vereniging: 10 years of support, information and advice

by Editorial Staff in Health & Body , 03 januari 2011


On the first of November 2000 the Hiv Vereniging (HIV-Society) started its Servicepunt (Service Point). Accessible for questions and conversations the Service Point supports people living with HIV / AIDS. Just someone to talk to, someone who's informed and HIV-positive as well, someone who has concrete advice and directions to offer. This is also available through email and the Service Point workers are also active at www.hivnet.org.

Per year the Service Point handles 3750 contacts. E-mail is increasing fast. There’s an average of 18 contacts per day. The Service Point consists of a Front Office (a trained volunteer telephone operator, often hiv-positive or with a lot of affinity) and a Back Office (professional staff). The idea is that the Front Office handles as many of the contacts as possible.


The Hiv Vereniging asked Volle Maan to conduct a survey and the outcome was that people much appreciate the Service Point. They rated it with a 7.5 in a scale of ten.

The subjects of the questions used, and the conversations that pass by at the Servicepunt vary wildly. From medication, pregnancy, mortgages to medical staying permits, of HIV quick scans and sexuality. More and more people find their way to the Hiv Vereniging right after they find out they were infected, that’s really important.

With its information and experience expertise the Servicepunt offers the specific service that’s completely up to date.

The Servicepunt also handles the registrations for all activities of the society, like symposiums and surveys, new members and orders and requests of media and educational activities.

The Servicepunt has just released a range of postcards as part of a new PR campaign. These will be distributed as part of the ten-year celebrations to members and centers in November. Of course they can also be ordered for free at the Servicepunt.

Opening hours Servicepunt:
Monday to Friday, 2 – 10pm
020 – 689 2577
servicepunt@hivnet.org





 







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